Abama Hotels’s FAQ
Abama Hotels’s FAQ
paradise
Frequently asked questions about
ABAMA HOTELS
- What type of clothing is recommended for dinner at MELVIN Restaurant?
We recommend that you wear casual or smart casual clothing. Please note that it is not allowed to come in swimsuits or beach sandals.
- Does Abama Hotels accept pets?
Although we are animal lovers, we are sorry, but the resort's policy is not to accept pets in any of the resort's facilities.
- Do you have children's menus at MELVIN Restaurant?
Yes, we do. MELVIN Restaurant has a creative menu prepared especially for young diners. It is available at the top of this page.
- Can children come to MELVIN Restaurant for dinner?
Children are always welcome.
- Do I have to make reservations in advance to dine at MELVIN Restaurant?
It is highly recommended that you reserve your table in advance. At least 24 hours in advance.
You can do it directly from the top of this page. - What is the maximum capacity of MELVIN Restaurant?
MELVIN Restaurant can accommodate up to 90 diners.
- What kind of breakfast is served at Las Terrazas De Abama?
It is a cold buffet (bread, pastries, fruits, yoghurt, juices, cheeses, and smoked meats) along with a thematic menu that changes daily, and which offers a selection of hot dishes (one of them is included, but you can choose as many as you want for an additional cost)
- How can I know the availability and price of the hotels?
We recommend you to do a search in our web page and you will have the best conditions since the prices are dynamic and can change. We will also be happy to assist you by phone in case you have any questions.
- How do I sign up for the myABAMA loyalty program?
Joining myABAMA is free, easy and takes very little time. You have the option to sign up through your Facebook or Google account. And if you prefer, you can fill in this form with your data. You can unsubscribe at any time.
- What does it mean to accumulate with other offers?
This means that you can add the discounts together.
For example, when you sign up for myABAMA, you get from 10% immediately, and if you are a resident of the Canary Islands, you get a 15% discount. In total, you get a 25% discount on your reservation. - How can I play and enjoy the views of Abama Golf?
You can contact our email reception@mywayresorts.com to make a reservation.
- Is there a handicap limit to play at ABAMA Golf?
The handicap limit is 28 for men and 36 for women.
- How can I book one of the excursions recommended by Abama Hotels?
Please click on the BOOK YOUR EXCURSION button or call us directly at +34 922 839157.
You can also contact us by email or ask in person at the reception desk. - How can I make an appointment?
At the time of your accommodation booking you can leave us the request in comments or select it as an extra in your stay. You can also book it once you are staying with us at the reception desk.
- Can I play even if I am not staying at Abama Hotels?
Yes, of course you can. You can reserve your own tennis or paddle tennis court, and even take a private tennis lesson.
- Is it possible to order breakfast in the room?
At the moment this service is not available.
- Are the excursions organized by Abama Hotels?
No. They are organized by local external companies with whom we have been collaborating for years and meet all health and safety requirements.
- How can I accumulate the discounts?
To apply the myABAMA discount it is very important to register before and log in at the time of booking. Two promotional codes cannot be applied at the same time.
- Does it cost anything?
No. Being a member of the myABAMA loyalty program is completely free and will always be free.
- Can I play at Abama Golf even if I am not staying at Abama Hotels?
Yes, the course is open to all players.
- What is the green fee price?
The price of the green fee varies according to the season.
If you are staying at Abama Hotels you have a special price. - What if I am allergic or have a special diet?
In case you have a special diet, food intolerances or allergies (e.g. nuts), it is best to tell us as soon as you arrive at the restaurant, so that the staff can help you choose the most suitable menu.
- Is there a dress code?
ABAMA Golf's dress code is strict. It's best to come prepared in golfing attire, whether you're playing on the course or practising on the driving range.
- How much does it cost to play?
You can book your tennis court from 25 €/hour
- Can I have breakfast at MELVIN even if I am not a guest of Abama Hotels?
Yes, of course you can.
- Can I order more than one hot dish for breakfast?
Yes, of course. The supplement for the second choice is 5 € per plate.
- Is there a restaurant inside Las Terrazas De Abama?
Las Terrazas De Abama has 1 restaurant: Melvin under the signature of Martin Berasategui
- Where are the hotels of Abama Hotels located?
This is the address you have to type in your browser: Calle Pino Ojeda n.º 4 - 38687 - Guía de Isora. Tenerife, Spain.
- Do you belong to The Ritz-Carlton, Abama?
Although the name is similar, we are different companies. You cannot use their facilities.
- What is the minimum and maximum age for Kids Camp?
Kids Camp is for children from 4 to 14 years old.
- What sessions are recommended if I am pregnant?
Authorized by a doctor you can do Pilates, yoga, personal training, massages …
- What does non-refundable mean?
The amount established for the rate at the time of booking is charged by bank card and the amount paid cannot be refunded. We can cancel the reservation and generate a gift card for later redemption (subject to availability).
- Can I wear any clothes to play?
The Abama Tennis dress code is strict and does not allow playing in jeans or swimsuits. It is best to come prepared with sportswear.
- How much does it cost to rent clubs?
18 Holes: 42 € / 9 Holes: 30 € / Driving Range: 3 € (per club)
- What boarding facilities do you offer?
We offer three: accommodation only or accommodation, breakfast included and half board (includes breakfast and lunch or dinner a la carte drinks not included, some dishes may have a supplement).
- What is Las Terrazas De Abama's opening hours?
You can check-in at Las Terrazas De Abama from 3:00 p.m. and check-out until 12:00.
- Why do I need to create a password?
Once you enter your details, the system will create an account for you within the Abama Hotels website, so that you can manage and view your reservations directly from it. You will be able to cancel them or modify your data easily.
- What makes up Abama Hotels?
They are two 5* hotels with spacious and modern suites, located within Abama Resort Tenerife. An 18-hole golf course, 7 tennis courts and 4 paddle tennis courts, 5 heated infinity pools, a Kids Camp, a gastronomic offer of restaurants, stores and bars.
- Is it necessary to book the excursions in advance?
Yes, preferably, since they are small groups and are not overcrowded activities.
- Is there a handicap limit to play in Abama Golf?
he handicap limit is 28 for men and 36 for women.
- What is the price of Kids Camp?
You can find the price list below:
Click here to see the prices - What if I have a special health condition?
Notify the trainer in advance, we adapt and customize the sessions.
- Where can I see the availability and prices of Abama Hotels?
On every page of the website you can see some boxes that say: "select a hotel or destination". Enter the date and the hotel you prefer to check availability and find out the latest prices.
- Is there a dress code?
The dress code at Abama Golf is strict. It is best to come prepared with golf sportswear, whether you are playing on the course or practicing on the driving range.
- What happens if I want to cancel an already booked excursion?
They usually allow you to cancel or modify your reservation 24 hours in advance. Although it all depends on the conditions of each company and activity.
- How will I receive my first discount starting at 10%?
As soon as you sign up you will receive a welcome email (remember to check your SPAM or promotions folder if you see that it does not arrive in your inbox).
Click on the link to enter your private area of myABAMA on our website and make the search you want.
The discount will be automatically applied to any type of rate for suites and villas as long as you log in with your credentials. - How long does it take to book a green fee?
We recommend you to arrive as early as possible in high season (winter) and at least 48 hours before in low season.
- Are these hotels for children?
At Abama Hotels couples, individual travelers and families are welcome. We have more than 2000 m² of a Kids Camp with the best facilities to delight the little ones (4-14 years old). As well as spacious suites for up to 8 people.
- What happens if I arrive at the Abama Tennis reception and find it closed?
Sometimes it may happen that you find it closed. In this case, it is best to go to the reception of the golf course, where they will be happy to assist you.
- How should I dress during treatment?
Comfortable sportswear.
- How do I know my children are safe at Kids Camp?
Kids Camp is for children only and no adults or accompanying adults (babysitters) are allowed during the activities, precisely to guarantee the privacy and safety of the little explorers.
- How do I pay the second part of the semi-flexible rates?
The reservations department will contact you in advance according to each rate to make the payment.
- Do the rooms have a private pool?
No, the pools are communal. Some suite categories have private Jacuzzi in the garden or on the terrace.
- What activities and services does Las Terrazas De Abama provide?
Las Terrazas De Abama provide the following activities and services (charges may apply):
Gym, massages, beauty treatments, cycling, children’s playground, tennis court (within 1 km), golf course (within 1 km), kid's club, babysitter service, massage for couples, neck massage, fitness classes, tennis equipment, foot massage, beach, public bath, hand massage, back massage, personal trainer, yoga classes, head massage
full body massage, boat trips, excursions to places of interest and tourist attractions, bike rental, water sports, helicopter tour, free outdoor parking and interior parking. - Does the myABAMA discount apply to all types of suites and rates?
Yes, the discount applies to all types of suites and accumulates with all rates. As well as promotional codes and offers.
- Are the excursions offered in several languages?
Yes, depending on the excursion, they are usually offered in the following languages: Spanish, English, German, French, Italian and Dutch. In any case, it is best to ask in advance.
- Where is Abama Hotels?
On the map you find the location of Abama Hotels in Tenerife
Click here to go to Google maps - Is the GOURMET STORE open to all public?
Yes, you can come and visit us and buy Canarian products even if you are not staying at Abama Hotels.
A tip: become a member of myABAMA club and get a 5% discount on your purchases in the GOURMET shop. - Can I shop at the GOURMET Shop at any time?
Yes, the store is open 24 hours a day.
- What is the cost of the driving range?
The cost is only 1 € per 30 balls.
- Is there an age restriction?
From 12 years old.
- What is the Kids Camp schedule?
The schedules are changeable and depend on the season. We recommend you check the weekly schedule, it is usually open every day from 9:00 am to 5:00 pm.
- Can I rent a racquet?
Yes, and also for a very affordable price: just 5 €
- Do you offer prices for agencies or groups?
Yes, we do. As an agency you can register on our website at the bottom of the page in the Agencies section. And if you need a price for groups, please contact us directly from here.
- Can I place an order for fruits and vegetables at the GOURMET shop to be delivered to my suite or Villa?
Yes, we have a delivery service for organic fruits and vegetables. To arrange this, just call the front desk of the Hotel Las Terrazas de Abama Suites.
- What are the schedules to play?
Below are the winter and summer schedules:
Summer
Pro Shop: 07:30 – 19:00
Golf Course: 08:00 – 19:30
18 Holes: 08:00 – 15:00
9 Holes: 08:00 – 16:30
Driving Range: 07:30 – 19:00
Winter
Pro Shop: 07:30 – 19:00
Golf Course: 08:00 – 18:00
18 Holes: 08:00 – 14:00
9 Holes: 14:00 – 15:00
Driving Range: 07:30 – 18:00 - Can I use the Ritz Carlton Abama facilities?
You can always enjoy the restaurants and the Spa with prior reservation and as an external client since we are different hotel complexes
- What is the cost of club rental?
18 Holes: 42 € / 9 Holes: 30 € / Driving Range: 3 € (per club)
- What should I bring on the excursions?
It is recommended that you bring a backpack with water, something to eat and lunch (only in those cases where lunch is not included). It is also essential that you bring a warm jacket, comfortable shoes, a hat and sunscreen.
- Will I receive emails with promotions and discounts?
Yes, as long as you accept to receive our commercial communication. The advantage of accepting them is that you will be the first to know about discounts, news and promotions from Abama Hotels. You will find out before anyone else so you won't miss out on them.
Remember that, at all times, you will have the option to unsubscribe in each email. - Is it possible to buy properties in Abama Resort Tenerife?
Yes it is possible, here you have more information enlace.
- How can I contact Abama Tennis?
Calling +34 660 827 725 or emailing info@abamatennis.com.
- What language is spoken at Kids Camp?
All children are welcome, regardless of the language they speak, because we adapt the games to any language.
- What is the cancellation policy?
Up to 24 hours in advance of the session time.
- Is there available transfer service to the Abama beach?
We have a free transfer service between our hotel and Abama Beach (subject to availability, check first).
There is also the possibility of renting buggies to move around the complex. - What are the schedules to play?
Below are the winter and summer schedules:
Summer
Pro Shop: 07:30 – 19:00
Golf Course: 08:00 – 19:30
18 Holes: 08:00 – 15:00
9 Holes: 08:00 – 16:30
Driving Range: 07:30 – 19:00
Winter
Pro Shop: 07:30 – 19:00
Golf Course: 08:00 – 18:00
18 Holes: 08:00 – 14:00
9 Holes: 14:00 – 15:00
Driving Range: 07:30 – 18:00 - What training do the monitors receive?
The monitors receive a training course to know the safety measures of the enclosure, the way of working and the protocols to follow.
- How can I pay for my treatments?
Your accommodation account will be charged.
- Are you part of The Ritz-Carlton, Abama?
Although the name is similar, we are different companies.
- Do I need to bring food for my children?
No, you don't. Every day we offer the children two snacks, one in the morning and one in the afternoon. We also have a balanced lunch menu when we are open for the full day (if not included in the package, it is priced at 10€)
- What are the check-in and check-out times?
Check-in is at 3:00 pm and check-out until 12:00 noon.
- What happens if I cancel my appointment at the last minute?
Full session will be charged if cancelled less than 24 hours in advance.
- Is it possible to use the Abama golf course?
Yes, our golf course is available to all our guests and they can enjoy special prices
- Is the use of the WIFI free or paid?
You can connect to the WIFI throughout the complex for free and instantly. No password is required.
- Are golf carts/buggy included?
No, they are rented to customers at an extra cost
- What if I want to book a session with less than 24 hours notice?
Preferably book at least 48 hours in advance, with less notice we cannot guarantee confirmation.
- Are the hammocks and umbrellas of Abama Beach included?
No, to use the hammocks and umbrellas at an extra cost (external management).
- Are private sessions for Abama Hotels guests only?
Sessions can be offered to Abama Resort guests and residents.
- Where can I find Abama Hotels on Google maps?
You can do it directly from this Puedes hacerlo directamente desde este link..
- How to get to Abama Resort?
From Tenerife South Airport (TFS) it is 30 km (35 min approximately), from Tenerife North Airport (TFN) it is 96 km (75 min approximately).
From the port of Santa Cruz de Tenerife it is 100 km (approx. 60 min), from the port of Los Cristianos it is 20 km (approx. 30 min).
By plane: the nearest airport is Tenerife South (TFS). - Which are the closest places I can visit from Abama?
Very close to the hotel, you can find charming places and local towns with a wide variety of options and beautiful landscapes:
San Juan Beach
Alcalá
Los Gigantes
Costa Adeje - Are the pools heated?
Yes, all the pools have a temperature between 26ºC and 30ºC throughout the year.
- Is the gym free of charge?
Yes, there is no charge for Abama Hotels guests.
- Is parking available?
We have a covered, guarded and free parking.