Abama Hotels’s FAQ
Abama Hotels’s FAQ
paradise
Frequent questions
FAQ
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- How can I book one of the excursions recommended by Abama Hotels?
Please click on the BOOK YOUR EXCURSION button or call us directly at +34 922 839157.
You can also contact us by email or ask in person at the reception desk. - None
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- Is the GOURMET STORE open to all public?
Yes, you can come and visit us and buy Canarian products even if you are not staying at Abama Hotels.
A tip: become a member of myABAMA club and get a 5% discount on your purchases in the GOURMET shop. - What if I am allergic or have a special diet?
In case you have a special diet, food intolerances or allergies (e.g. nuts), it is best to tell us as soon as you arrive at the restaurant, so that the staff can help you choose the most suitable menu.
- How can I know the availability and price of the hotels?
We recommend you to do a search in our web page and you will have the best conditions since the prices are dynamic and can change. We will also be happy to assist you by phone in case you have any questions.
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- What type of clothing is recommended for dinner at MELVIN Restaurant?
We recommend that you wear casual or smart casual clothing. Please note that it is not allowed to come in swimsuits or beach sandals.
- How do I sign up for the myABAMA loyalty program?
Joining myABAMA is free, easy and takes very little time. You have the option to sign up through your Facebook or Google account. And if you prefer, you can fill in this form with your data. You can unsubscribe at any time.
- What kind of breakfast is served at Las Terrazas De Abama?
It is a cold buffet (bread, pastries, fruits, yoghurt, juices, cheeses, and smoked meats) along with a thematic menu that changes daily, and which offers a selection of hot dishes (one of them is included, but you can choose as many as you want for an additional cost)
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- Does it cost anything?
No. Being a member of the myABAMA loyalty program is completely free and will always be free.
- Is there a restaurant inside Las Terrazas De Abama?
Las Terrazas De Abama has 1 restaurant: Melvin under the signature of Martin Berasategui
- Do you belong to The Ritz-Carlton, Abama?
Although the name is similar, we are different companies. You cannot use their facilities.
- Are the excursions organized by Abama Hotels?
No. They are organized by local external companies with whom we have been collaborating for years and meet all health and safety requirements.
- Can children come to MELVIN Restaurant for dinner?
Children are always welcome.
- Can I have breakfast at MELVIN even if I am not a guest of Abama Hotels?
Yes, of course you can.
- Can I shop at the GOURMET Shop at any time?
Yes, the store is open 24 hours a day.
- Why do I need to create a password?
Once you enter your details, the system will create an account for you within the Abama Hotels website, so that you can manage and view your reservations directly from it. You will be able to cancel them or modify your data easily.
- Can I order more than one hot dish?
Yes, of course. The supplement for the second choice is 5 € per plate.
- Is it necessary to book the excursions in advance?
Yes, preferably, since they are small groups and are not overcrowded activities.
- Can I place an order for fruits and vegetables at the GOURMET shop to be delivered to my suite or Villa?
Yes, we have a delivery service for organic fruits and vegetables. To arrange this, just call the front desk of the Hotel Las Terrazas de Abama Suites.
- What makes up Abama Hotels?
They are two 5* hotels with spacious and modern suites, located within Abama Resort Tenerife. An 18-hole golf course, 7 tennis courts and 4 paddle tennis courts, 4 heated infinity pools, a Kids Camp, a gastronomic offer of restaurants, stores and bars.
- What is Las Terrazas De Abama's opening hours?
You can check-in at Las Terrazas De Abama from 3:00 p.m. and check-out until 12:00.
- Do you have children's menus?
Yes, we do. MELVIN Restaurant has a creative menu prepared especially for young diners. It is available at the top of this page.
- How will I receive my first discount starting at 10%?
As soon as you sign up you will receive a welcome email (remember to check your SPAM or promotions folder if you see that it does not arrive in your inbox).
Click on the link to enter your private area of myABAMA on our website and make the search you want.
The discount will be automatically applied to any type of rate for suites and villas as long as you log in with your credentials. - Do I have to make reservations in advance to dine at MELVIN Restaurant?
It is highly recommended that you reserve your table in advance. At least 24 hours in advance.
You can do it directly from the top of this page. - Are these hotels for children?
At Abama Hotels couples, individual travelers and families are welcome. We have more than 2000 m² of a Kids Camp with the best facilities to delight the little ones (4-14 years old). As well as spacious suites for up to 8 people.
- Is it possible to order breakfast in the room?
At the moment this service is not available.
- Do the rooms have a private pool?
No, the pools are communal. Some suite categories have private Jacuzzi in the garden or on the terrace.
- What happens if I want to cancel an already booked excursion?
They usually allow you to cancel or modify your reservation 24 hours in advance. Although it all depends on the conditions of each company and activity.
- Are the excursions offered in several languages?
Yes, depending on the excursion, they are usually offered in the following languages: Spanish, English, German, French, Italian and Dutch. In any case, it is best to ask in advance.
- Does the myABAMA discount apply to all types of suites and rates?
Yes, the discount applies to all types of suites and accumulates with all rates. As well as promotional codes and offers.
- What is the maximum capacity of MELVIN Restaurant?
MELVIN Restaurant can accommodate up to 90 diners.
- Where is Abama Hotels?
On the map you find the location of Abama Hotels in Tenerife
Click here to go to Google maps - What activities and services does Las Terrazas De Abama provide?
Las Terrazas De Abama provide the following activities and services (charges may apply):
Gym, massages, beauty treatments, cycling, children’s playground, tennis court (within 1 km), golf course (within 1 km), kid's club, babysitter service, massage for couples, neck massage, fitness classes, tennis equipment, foot massage, beach, public bath, hand massage, back massage, personal trainer, yoga classes, head massage
full body massage, boat trips, excursions to places of interest and tourist attractions, bike rental, water sports, helicopter tour, free outdoor parking and interior parking. - What should I bring on the excursions?
It is recommended that you bring a backpack with water, something to eat and lunch (only in those cases where lunch is not included). It is also essential that you bring a warm jacket, comfortable shoes, a hat and sunscreen.
- Can I use the Ritz Carlton Abama facilities?
You can always enjoy the restaurants and the Spa with prior reservation and as an external client since we are different hotel complexes
- Will I receive emails with promotions and discounts?
Yes, as long as you accept to receive our commercial communication. The advantage of accepting them is that you will be the first to know about discounts, news and promotions from Abama Hotels. You will find out before anyone else so you won't miss out on them.
Remember that, at all times, you will have the option to unsubscribe in each email. - Is there available transfer service to the Abama beach?
We have a free transfer service between our hotel and Abama Beach (subject to availability, check first).
There is also the possibility of renting buggies to move around the complex. - Is it possible to use the Abama golf course?
Yes, our golf course is available to all our guests and they can enjoy special prices
- Are golf carts/buggy included?
No, they are rented to customers at an extra cost
- Are the hammocks and umbrellas of Playa Abama included?
No, to use the sunbeds and parasols at an extra cost
- Which are the closest places I can visit from Abama?
Very close to the hotel, you can find charming places and local towns with a wide variety of options and beautiful landscapes:
San Juan Beach
Alcalá
Los Gigantes
Costa Adeje - Are the pools heated?
Yes, all the pools have a temperature between 26ºC and 30ºC throughout the year.